top of page

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 443.708.0835 or send us an email at KREATIVDEZINELLC@GMAIL.COM

po box 16863

JEWELRY CARE

 

PLEASE CLICK THE BOX BELOW TO DOWNLOAD THE PDF

OF OUR

GEMSTONE CLEANING GUIDE

​

​

​

​

Success! Message received.

FAQ

SHIPPING
How do I track my order?
 

ALL SHIPMENTS are mailed through United States Postal Service. Orders will be mailed within 5-7 business days from purchase.

 

What are your delivery options?
 

A postage fee of $6.65 USD, will be charged with every purchase. Standard shipping will apply to all purchases except for purchases that exceed $50.00 USD. There is no overnight, next-day or international shipping available. Upon purchasing your items, you will be given your USPS Tracking # to keep watch of your order.

 

How do I return an item?
 

First, please fill out the customer care field, located above. Then send us an email including name, date of purchase and the reason for a refund. All returns will be sent to:

 

PO box #16863

Baltimore, MD 21206

 

or

 

Directly Contact us at our Customer Care Line at:

 

Phone 4437080835

What is your returns policy?​
​

  • Cash refund within 30 days of purchase

 

  • Return /exchange of unworn items in resalable condition within 30 days

 

  • Personalized items are final sale and cannot be returned.

 

  • All refunds must be returned in the original packaging and accompanied by the original receipt as proof of purchase.

 

  • If an item was missing or contained the incorrect item please notify us within 14 days for correction.

 

  • Items that break prior to wear or have defects must be reported within 14 days of receipt to be eligible for refund or exchange.

 

Example:

  • manufacturing defects:

 

  • Non-functioning clasp

 

  • Abnormal discoloration beyond normal variations in natural stone

 

  • jump rings or chain link that is not closed

 

  • Different from described lengths

 

 

Disclaimer: Our jewelry pieces of made with genuine natural stones that may contain variations in color, size, clarity.

 

Warning:  may contain small pieces .

 

This is not for children

 

bottom of page